What’s going on in Costa Rica?

A wholly off-topic rant about Costa Rica, a country close to my heart – I lived there through much of the 80s and I have family and friends there. If you don’t know Costa Rica (even where it is), read a guide like Fodors’ Costa Rica. Quick description: small country (size of Wales/West Virgina), in […]

Who you’re working for next

The Economist shows how by unloading work on to their customers, companies can grant them more control – and save money in the process: Meet your airline’s latest employee: you. You may not have noticed, but you are also now working for your phone company and your bank. Why? Because of the growth of the […]

Time is no luxury for communicators

For everyone involved in organizational communication – be that PR, marketing communication, investor relations, employee communication or public affairs – one of the luxuries I see so many continuing to delude themselves with is that they have plenty of time to strategize, formulate, execute and measure as they progress their work in the traditional way […]