If you’ve been following Jeff Jarvis’ interesting experiences in his dealings with Dell, the PC maker, in trying to get his laptop repaired, Christopher Carfi has a great commentary in his latest podcast that extends this story, looking at what Dell’s done with their US customer support forums. It seems to me that Dell has […]
About: neville
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Ketchum can’t spin it either
PR Week published a Q&A interview last Thursday with Adam Brown, director of eKetchum, as a sort of analysis of the brouhaha that blew up following Ketchum’s announcement in June of their launch of a new media practice, Ketchum Personalized Media, and the derision with which the news was greeted by the online PR community. […]
Evangelize that!
I couldn’t resist grabbing the last line from Tom Murphy’s highly-readable post yesterday to be the headline for my post today. With an added exclamation mark. This is the best response I’ve read to a laughable post by Russell Beattie last week in which he said that PR people are morons and where he whinges […]
The Hobson and Holtz Report – Podcast #49: July 11, 2005
Content summary: Listeners’ comments (on credibility, trust and relationships; bloggers should ask first; get over show length; speed up the blog; iTunes and subscribing to the show); iTunes, podcasting and RSS concerns; countering a view that podcasts are a fad; the London bombings and the milestone role of citizen journalism; what African bloggers say about […]
Blogger waging war on Land Rover
Yesterday I wrote a brief post about customer relationship issues and Dell and how an influential US blogger had vented his spleen on his blog detailing his negative experiences with the PC maker. I noticed a trackback ping to that post from another blogger who’s waging a war in a blog on car maker Land […]
We’re not afraid
I had an email overnight from Pete Quily in Canada telling me about We’re Not Afraid, a blog set up last week following the London bombings that publishes photos from people around the world who aren’t afraid: […] By saying we are not afraid, we are really saying that although we have lost people, friends, […]
It’s context that’s important
Steve Broback at Blog Business Summit has posted a list of 51 PR firms whose websites include the word ‘blog’: […] As a non-scientific research project, I asked our research geek Jason Preston to identify the top PR firms websites and using Google’s “search within” ability, log how many times Google detects the word “blog” […]
An opportunity for Land Rover
It looks like all’s well for Adrian Melrose that ends well. Adrian’s the blogger who’s been waging war on Land Rover. In a post this morning on his war blog, Adrian says that he struck a deal with Land Rover yesterday on a replacement Discovery. While the main point in all this – Adrian’s desire […]
The big fat pipe is the New PR
In contrasting Old PR versus New PR, Tim Bray makes the point that PR (Old PR, that is) has never been about transparency but, rather, about command and control. This is the type of PR that many of us are still familiar with. According to Tim: Senior management, with a lot of input from marketing […]
Two minutes silence throughout Europe today
As a mark of respect for the victims of the London bombings a week ago, two minutes’ silence will be observed throughout the European Union today at midday UK time, 1pm Central EuropeanTime (11am GMT). (Photo courtesy of gallery 55 at WereNotAfraid.com) Technorati tag: London Bombings
The Hobson and Holtz Report – Podcast #50: July 14, 2005
Content summary: 50th anniversary greetings; listeners’ comments (podcasting won’t disappear, iTunes problems; an interview suggestion; the power and passion of podcasting; providing insight on podcasting); weblog design confuses visitors; CBS News editorial blog and the BBC’s open source developments; dissatisfied Dell and Land Rover customers who have blogs. Show notes for July 14, 2005 Welcome […]
Voting starts for Podcast Awards
Voting in the first Podcast Awards contest opens today. Thanks to support from many of our listeners, For Immediate Release: The Hobson & Holtz Report is among the sites listed in the Business category. We’re in some excellent company, as the full category slate shows: BBC Radio 4 In Business For Immediate Release Media Artist […]
New FeedDemon 1.6 beta 1 available
If you’re a registered user of the FeedDemon RSS aggregator for Windows, you should definitely take a look at the new version 1.6 beta 1, now available for download. I installed it last night and I have to say it seems very good indeed for a first beta. Loads of small changes and enhancements – […]
GM’s advice to would-be corporate bloggers
To any senior executive on the fence about starting a corporate blog, Bob Lutz, the Vice Chairman of General Motors, has one word of advice: Jump. Writing in Information Week, Lutz says a blog provides no better opportunity to engage in an open dialogue and exchange of ideas with customers and potential customers, illustrating his […]
Now a potential PR issue for Land Rover
It looks like Adrian Melrose’s sorry tale of his experiences with his Land Rover Discovery just took a turn for the worse. From a post this morning on Adrian’s blog: […] So after months of campaigning for Land Rover to take me seriously about the defects in my first Discovery 3 and to agree to […]
New forum on Costa Rica debuts
If you’re interested in Costa Rica – a real paradise in my experience – you might be interested in participating in Foro Tico, a new discussion forum that opened last week. This is the place where Costa Ricans hang out to talk about things that interest them. Things in the news, politics, sport, what’s on […]
The multi-billion dollar Harry Potter phenomenon
Visiting the news shop in my local neighbourhood this lunchtime, I noticed the new Harry Potter book on display in the window. Heh! ‘Noticed’ isn’t the word – this display took up the whole window area. Other displays inside the shop as well with copies of Harry Potter and the Half-Blood Princeeverywhere you looked. Today […]
Skype launches developer blog
Via Skype Journal, news that internet phone service provider Skype now has a second public blog – Developer Zone. From a post in Share Skype, the first Skype blog launched in May: Developers who want to keep up with the latest happenings, plans, releases, and news from Skype and the Skype Developer Zone have a […]
The portable hot spot arrives
Last Thursday’s New York Times has a story about Junxion Box, a device that lets you set up a mobile multi-user internet connection anywhere you can receive data cellular (mobile phone) service. The NYT’s report says that the device, about the size of a shoebox cover, uses a cellular modem card from a wireless phone […]
Email has its disclosure risks, too
Financial Times: Versatel, the Dutch telecoms company, on Thursday denied it was the source of an e-mail announcing that it may be bought by Deutsche Telekom, triggering legal and regulatory probes into the document’s origin. Dutch media received the e-mail, purportedly from Versatel and Talpa, an investment company that is its biggest shareholder [and the […]